Support
A real person reads every message. TradeBook is a small Australian business, so replies come from us rather than a ticket queue.
Get in touch
Email us and we'll get back to you within two business days, usually sooner. If something is stopping you working, say so in the subject line and it goes to the front.
It helps to include what you were doing, what happened, and the make of your phone. A screenshot is worth a paragraph.
Managing your subscription
If you subscribed in the iPhone app, Apple handles the billing and only Apple can change it. Open Settings on your iPhone, tap your name, then Subscriptions, and pick TradeBook. You keep access until the end of the period you've paid for.
If you subscribed on the website, open Settings → Billing in TradeBook to change plan or cancel.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. For anything bought on the website, email us.
Common questions
- A receipt scanned wrong. Open the job, find the receipt and tap Edit details. Every figure the scan read can be corrected by hand, including the GST.
- Receipts showing as unassigned. A receipt scanned before you picked a job, or whose job was later deleted, sits in Jobs → Unassigned. Nothing is lost and you can assign it there.
- Reminders aren't arriving. Check notifications are allowed for TradeBook in your phone's Settings, then that Notifications is switched on in TradeBook → Settings.
- Getting your data out. Settings → Export & reports produces a CSV of every job, receipt and line item. It's yours, and you don't need an active subscription to export it.
Deleting your account
Settings → Account → Delete account removes your account and everything in it. It can't be undone, so export anything you want to keep first.
Benjamin Hyde t/as TradeBook